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Unfortunately the sofware cannot detect any Hub, Joint Module or Spin Module connected to your PC. To fix this, please:
Connect the device you wish to update to your computer via a USB cable.
Make sure to set your device to Update mode for the firmware update to work (see help section (“Set device to update mode” link). [...]
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“Update mode” is a special mode that allows a module or Hub to be updated. It can be recognized by the flashing red and blue lights on the module. The steps to trigger Update Mode depend on the type of module you are updating:
Hub
Make sure to press down on the Hub’s button.
Connect the Hub to your PC, without releasing the button. If done correctly, it should connect and start flashing in red and blue.
Update mode is now active and you can release the button and proceed with the firmware update.
Joint
Connect the Joint module to your computer with a USB cable.
Press the button, while simultaneously sliding the power switch on the back of the Joint module. If done correctly the Joint Module will start flashing in red and blue.
Update mode is now active and you can proceed with the firmware update.
Spin
Connect the Spin module to your computer with a USB cable.
Make sure the Spin is turned on, i.e. make sure that you can change the color channel by pressing on the button. If the module is turned off, press the button to turn it on.
Press and hold the button that changes the color channel and keep holding.
The module will turn off, indicated by the light on it slowly starting to dim. Keep pressing. If done correctly the Joint Module will start flashing in red and blue.
Update mode is now active and you can proceed with the firmware update. [...]
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This error appears when your installation of Fable Blockly is corrupted. This could be due to several reasons, including manually modifying the installation or unexpected behavior by your operating system.
Try reinstalling the app. If the problem persists, please contact support@shaperobotics.com for additional help. [...]
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If something went wrong while installing the Fable drivers on your operating system. Please contact support@shaperobotics.com for additional help. [...]
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This error appears when your installation of Fable Blockly is corrupted. This could be due to several reasons, including manually modifying the installation or unexpected behaviour by your operating system.
Try reinstalling the app. If the problem persists, please contact support@shaperobotics.com for additional help. [...]
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The firmware update couldn’t finish. Please make sure that you keep the module or Hub connected throughout the update process and try again.
If the error persists, please contact us to support@shaperobotics.com. [...]
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Something went wrong while installing the Fable drivers on your operating system. Please contact support@shaperobotics.com for additional help. [...]
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In case you are using Windows 7 & 8 you will need a driver for the Fable Hub. Follow this video tutorial or the steps below to install the driver:https://www.youtube.com/watch?v=AF9ibh-Lw4A&t=1s
Step 1: Windows will alert you that the driver is not installed. Once this happens, download the driver from our download page and unzip in a folder.Step 2: Locate the Hub within Windows’ Device Manager under Other devices, right click and select “Update Device Software”.Step 3: Browse to the folder containing the driver that you downloaded. Accept if Windows warns you that the driver is unsigned.Step 4: The Hub driver should now be installed. It can be checked under the “Ports” section in Device Manager. The Hub will automatically be assigned as a COM port. [...]
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Symptoms:Â Fable Hub is not detected by the computer/software. The issue can be confirmed by inspecting the status window in the PC software.
Possible issues and suggested solutions:
You are running Fable Blockly on an iPad or Chromebook – check the “My device is unable to find a Fable Hub when searching (Fable Face, Fable Blockly on Chromebook / iPad)” topic in the FAQ.
Hub is frozen – plug out the Hub from the USB port and plug it back in.
Port is frozen – restart the computer.
Hub disabled by operating system – check the “How to enable a disabled Hub?” topic in the FAQ.
Operating system is not supported – check list of supported OS.
Driver not installed (Windows 7 & 8) – install driver and inspect Device Manager to verify. See How to install the Fable Hub driver? (Windows 7 & 8).
USB Cable broken – replace cable.
Hub is broken – contact us at support@shaperobotics.com for assistance. [...]
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On those two systems, plugging in the Fable Hub is only the first step to using it. You also need to manually connect to the Hub via Bluetooth. Tap the Fable Hub icon at the top right corner. This will take you to the connection screen where you’ll be able to connect.
You need to run a critical update to your Fable Hubs. Please contact support@shaperobotics.com for assistance on how to update or if you still cannot discover the Hub even after updating. [...]
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