Symptoms: Fable Hub is not detected by the computer/software. The issue can be confirmed by inspecting the status window in the PC software.


Possible issues and suggested solutions:

You are running Fable Blockly on an iPad or Chromebook – check the “My device is unable to find a Fable Hub when searching (Fable Face, Fable Blockly on Chromebook / iPad)” topic in the FAQ.

Hub is frozen – plug out the Hub from the USB port and plug it back in.

Port is frozen – restart the computer.

Hub disabled by operating system – check the “How to enable a disabled Hub?” topic in the FAQ.

Operating system is not supported – check list of supported OS.

Driver not installed (Windows 7 & 8) – install driver and inspect Device Manager to verify. See How to install the Fable Hub driver? (Windows 7 & 8).

USB Cable broken – replace cable.

Hub is broken – contact us at support@shaperobotics.com for assistance.

Why is my Fable Hub not found/connected?

Symptoms: Fable Hub is not detected by the computer/software. The issue can be confirmed by inspecting the status window in the PC software.


Possible issues and suggested solutions:

You are running Fable Blockly on an iPad or Chromebook – check the “My device is unable to find a Fable Hub when searching (Fable Face, Fable Blockly on Chromebook / iPad)” topic in the FAQ.

Hub is frozen – plug out the Hub from the USB port and plug it back in.

Port is frozen – restart the computer.

Hub disabled by operating system – check the “How to enable a disabled Hub?” topic in the FAQ.

Operating system is not supported – check list of supported OS.

Driver not installed (Windows 7 & 8) – install driver and inspect Device Manager to verify. See How to install the Fable Hub driver? (Windows 7 & 8).

USB Cable broken – replace cable.

Hub is broken – contact us at support@shaperobotics.com for assistance.